Over the last few days, BVI Firstbank customers have been complaining on social media that they received a suspicious email from the bank, containing worrying information about their accounts. However, in a statement issued on Friday, June 7, Firstbank announced that it did not send any such email and that the correspondence is a scam.
The email, which was sent to residents last week, was even distributed to persons who are not Firstbank customers and lacked identifying information such as reference to the actual account.
Telling signs that the document did not originate from Firstbank include the use of a rudimentary logo that is quite different from the familiar Firstbank green trademark.
Additionally, residents complained that the email did not provide information about the so-called breach, but rather prompted them to click a link.
In its response, Firstbank said that the email is a new phishing scam.
These types of scams are not new and are categorized as a cybercrime.
Phishing exercises are conducted through the use of email, telephone or text messages to unsuspecting targets, often by corporate impersonators aiming to gather information such as passwords, or banking and credit card details.
Firstbank in its warning to its customers said, “If it seems suspicious, don’t trust it! If you’ve received an email with the subject line regarding any type of transaction in your account, do not open it. Delete the email and block the sender’s address right away.”
The bank, which issued the warning for both its BVI and USVI customers, has also offered remedy for persons who may have clicked on the link in the scam email.
“If you received this email and clicked on any of its links, contact the FirstLine Solutions Center now at 1.284.494.2662 (BVI) or 1.866.695.2511 (USVI). Representatives are available 7 days a week from 6 a.m. - 12 a.m.”